Question 1

What is Shopingly?

Accepted Answer

Shopingly is a UK-first curated marketplace. We connect buyers with trusted UK sellers across Electronics, Baby and Pet, with one unified checkout and reliable support.

Question 2

Who do I buy from?

Accepted Answer

You buy from independent UK sellers who remain the seller of record. Shopingly provides the marketplace, unified checkout, support and trust layer.

Question 3

How does multi-seller checkout work?

Accepted Answer

You can shop items from multiple sellers in one bag and pay once. Behind the scenes your order is split into child orders so each seller can fulfil their items independently.

Question 4

How are sellers paid?

Accepted Answer

Shopingly collects funds at checkout, holds them, and pays sellers weekly net of fees, processing, refunds and adjustments. Payouts are released after tracking is provided and the item is delivered, or after 7 days, whichever comes first.

Question 5

How do I get help?

Accepted Answer

Email support@shopingly.com or message us on WhatsApp at +447862134525. We aim to respond within 30 minutes during business hours (Mon-Fri 9-6 UK).

Question 6

Is Shopingly UK only?

Accepted Answer

Yes - Shopingly is UK-first, with UK-based sellers and a UK customer focus.

Question 7

Do I get one delivery or many?

Accepted Answer

If your order spans multiple sellers, each seller will dispatch their items separately, but you only pay once at checkout.

Question 8

How do refunds work?

Accepted Answer

Refunds are category-aware and handled through the marketplace. Contact support if you need help.

Question 9

How do I get help?

Accepted Answer

Email support@shopingly.com or WhatsApp +447862134525.

Question 10

Who can apply to sell?

Accepted Answer

UK-based sellers in Electronics, Baby or Pet who can hold their own stock and provide tracked dispatch.

Question 11

Do I keep my brand?

Accepted Answer

Yes. The seller is the seller of record. Shopingly is the marketplace facilitator and agent.

Question 12

When will more categories open?

Accepted Answer

We're focused on the launch categories first. Watches in particular are delayed until authenticity governance is in place.

Question 13

How are payouts calculated?

Accepted Answer

Funds are held until tracking + delivery, or 7 days, whichever comes first. Sellers are paid weekly, net of fees, processing, refunds and adjustments.

Question 14

Can my team have access?

Accepted Answer

Yes - seller orgs support multiple users with Owner and Staff roles.

Frequently asked questions

The basics

For buyers

For sellers