Question 1

What is Shopingly?

Accepted Answer

Shopingly is a curated UK marketplace for Electronics, Baby and Pet. Every seller is vetted before they can list, sellers pay a flat 10% commission instead of the 15-30% commonly lost elsewhere, and you can buy from several sellers in one checkout.

Question 2

Who do I buy from?

Accepted Answer

You buy from an independent UK seller — they are named on your order and they ship it to you. Shopingly runs the checkout, holds the money until delivery is confirmed, and handles support if something goes wrong.

Question 3

How does multi-seller checkout work?

Accepted Answer

You can shop items from multiple sellers in one bag and pay once. Behind the scenes your order is split into child orders so each seller can fulfil their items independently.

Question 4

How are sellers paid?

Accepted Answer

Shopingly collects funds at checkout, holds them, and pays sellers weekly net of fees, processing, refunds and adjustments. Funds release when tracking confirms delivery — or 7 days after tracked dispatch if the carrier doesn't confirm — unless the buyer has reported an issue.

Question 5

How do I get help?

Accepted Answer

Email support@shopingly.com or message us on WhatsApp at +447862134525. We aim to respond within 30 minutes during business hours (Mon-Fri 9-6 UK).

Question 6

Is Shopingly UK only?

Accepted Answer

Yes - Shopingly is UK-first, with UK-based sellers and a UK customer focus.

Question 7

Do I get one delivery or many?

Accepted Answer

If your order spans multiple sellers, each seller will dispatch their items separately, but you only pay once at checkout.

Question 8

How do refunds work?

Accepted Answer

Refunds are category-aware and handled through the marketplace. Contact support if you need help.

Question 9

How do I get help?

Accepted Answer

Email support@shopingly.com or WhatsApp +447862134525.

Question 10

Who can apply to sell?

Accepted Answer

UK-based sellers in Electronics, Baby or Pet who can hold their own stock and provide tracked dispatch.

Question 11

Do I keep my brand?

Accepted Answer

Yes. You sell under your own name — buyers see you as the seller on their order, and you keep your brand, your stock and your customer relationships. Shopingly runs the checkout, payouts and support around you.

Question 12

When will more categories open?

Accepted Answer

We're focused on the launch categories first. Watches in particular are delayed until authenticity governance is in place.

Question 13

What are Shopingly's fees?

Accepted Answer

10% commission per sale — founding sellers pay 5%, locked for 12 months. There are no listing or monthly fees. Payment processing is passed through at cost (currently ~1.5% + 20p per transaction). Final rates are confirmed in your seller agreement.

Question 14

How are payouts calculated?

Accepted Answer

Funds release when tracking confirms delivery — or 7 days after tracked dispatch if the carrier doesn't confirm — unless the buyer has reported an issue. Sellers are paid weekly, net of fees, processing, refunds and adjustments.

Question 15

Can my team have access?

Accepted Answer

Yes - seller orgs support multiple users with Owner and Staff roles.

Frequently asked questions

The basics

For buyers

For sellers